Return Policy

1. Incorrect or Unwanted Products (Non-Quality Issues):
- If you ordered the wrong item or it is not what you intended to order, you can return the product within 30 days after receipt. The shipping cost will be in your charge.

2. quality Issues:
-If the product is defective or damaged during shipping, you are eligible for a full refund.
-Our customer service team may allow a return in special cases, and the shipping cost will be in your charge.

3. Return Process
-Please contact us before return. We will send you a USPS or UPS label after confirming your order details. You are required to return the product with its original package.

4. refund policy:
-Refund shall be processed within 2 business days via PayPal after we receive and inspect the returned product. For non-quality issues, the shipping cost will be deducted from the refund.

5. Exchange Policy:
-We will offer a free replacement if your product is damaged during shipping. If and damage occurs, please contact us and return the item via USPS or UPS, we will arrange a replacement.

6. Exchange Incorrect Products:
- If you ordered the wrong product and want to make an exchange, please contact our customer service for assistance. If your exchange is approved, please return the item in its original condition.
Shipping costs may be deducted from the refund.


7. Defective products damaged by customers:
- If the product is damaged due to your own cause, we will not be able to offer an exchange. However, you can return it to us for repair.

8. Return Steps:
- Contact our customer service, explain the issue, and let us know what you need.

9. Shipping Options for Returns:
- Once your return is approved, please return the product to us via USPS or UPS.

10. Check Your Return:
-Please stay in touch. After verifying that we have received the returned items, we will notify you when the exchange is complete.

- Most of our products come with a one-year warranty.  If you need help with product from autel-us.com, please contact contact our technical support for assistance .

- If you need repair, please contact our Customer Service. We will contact our technical support and facilitate the process.

- Orders can be canceled within 24 hours for a full refund. If the cancellation occurs after 24 hours and the product hasn’t shipped, a full refund will still be provided.

- For any further inquiries, please feel free to contact customer service.